Field Service Management Servicenow Docs

Match tasks to agents based on skills geographic territory assignments and available inventory.

Field service management servicenow docs. Servicenow field service management the field service challenge companies offering products and services to their customers and employees may experience problems that require on site service from a technician. From creation until closure sm application requests for work for example work orders and facilities requests and their respective tasks follow a life cycle tracked by the state field in field service management and facilities service management. Field service management servicenow docs the servicenow field service management application helps organizations manage work tasks performed on location. Select and prioritize a list of tasks provide assignment recommendations based on selected criteria and auto assign tasks.

The life cycle is controlled through business rules and ui actions that are updated by the system automatically. Agents can record details on assigned tasks like completion status travel time to. From ios or android smartphones and tablets field service workers can accept or reject tasks track travel and work time display tasks or parts using map views and access their schedules. Dynamic scheduling servicenow docs use dynamic scheduling to assign tasks to field service agents.